T & C's
www.maude-street.com (our "Wesbite," or "Site") is owned by Maude Street and operated by Shopify. The following Terms and Conditions apply to all visitors or users ("you," "your," or "yours") of our Website and of our webpages (collectively, our “Services”). By using our Website, you agree to be bound by these Terms. We reserve the right to modify the Terms at any time. Changes and clarifications will take effect immediately upon their posting on the Website. If you do not agree to any of these changes, you must discontinue using the Website.
Products & Content
All MAUDE content, products and prices shown on this site are subject to change with out notice at anytime. We make the best effort to display correctly the images and descriptions of our products, including the colours. Our denim pieces are all hand washed so may have individual tones and characteristics and colour tones may vary depending on your computer screen.
Are all listed on each garment. Please note for any leather pieces we recommend specialty dry clean only. Do not hand or machine wash.
Refunds & Return Policy
We strictly implement a NO RETURN, NO EXCHANGE POLICY. Unless the item is proven damaged upon arrival at your doorstep, we shall replace or refund the item/s purchased provided it is returned within 7 days upon purchase.
Flash Sale & Sale Items
Please note we do not offer refunds on sale items, this includes flash sales where discount codes have been applied. We are happy to issue a store credit valid for 6 months or exchange within 7 days of purchase. During peak times, please allow up to 3 days for your order to be picked and packed.
Faulty / Damaged Item Received
If you believe an item to be faulty or damaged upon receiving, please email our customer service team immediately and we will rectify. You must notify MAUDE and return the item within 7 business days of receiving the item. We are not entitled to process a refund or send a replacement item should you contact us outside of the allocated time-frame.
Intellectual Property Rights
The Website and all of its content, including but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio are the intellectual property of Maude Street Clothing. All content is provided by MAUDE as a service to its current and prospective customers and may be used for personal use and for purchasing purposes. You are authorised to print a copy of any information contained on this Website for personal use unless such printing is expressly prohibited. Without limiting the foregoing, you may not, without our written permission, sell information obtained from this Website. You may not copy, alter, reproduce, publish, transmit, distribute, perform, display, post, modify, create derivative works from, sell, license, or otherwise exploit this Site or any of its content without our prior written permission. You may not use this Website, or any of its content, for any commercial purposes, including any advertising or advertising revenue generation activity on your own Website. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of these materials is prohibited. If you wish to use any material from this site, please firstname.lastname@example.org
Reproduction or misuse of any trademarks and logos on the Website is strictly prohibited. MAUDE and its affiliated suppliers retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks and are protected by local and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these Terms.
Acceptable Use of the Website
You agree that: You will not misuse our Services (e.g., you will not use our Website in any way which is unlawful, illegal, fraudulent or harmful). You will not make any speculative or fraudulent orders. You will not conduct systematic or automated data collection activities (including without limitation scraping, data mining, and data harvesting). You will not alter another website so as to falsely imply that it is affiliated or associated with MAUDE. You may only use the Website to make legitimate orders and inquiries. You are responsible for all use of your account (under any user name or password) and for ensuring that all use of your account complies fully with the provisions of these Terms.
Termination of Access
Access to this Website may be terminated by us at any time without notice. Our disclaimer will nevertheless survive any such termination.
Termination of Services
MAUDE may terminate the Services or any portion thereof, or any products or services offered through the Website.
You have the right to expect that: 1. Any products you order through the Website will be of satisfactory quality, fit for their intended purpose, and will conform to the description given on this Site; 2. Certain remedies will be followed if a product is agreed to be defective; 3. You have the choice of a full refund or a store credit if a defective product cannot be repaired or replaced.
To use some of the services or features made available to you on our Website, you will need to register. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at email@example.com Your account password should be unique and kept secure. If you suspect any breach of security, please notify us immediately at firstname.lastname@example.org
Your privacy is of the upmost importance to MAUDE. We do not share or sell any information to third parties. All information collected by MAUDE is used solely for the purpose of processing your order.
As a MAUDE account holder, you agree that you will be personally responsible for the use of your account and for all of your communication and activity on and pursuant to this Website. If we determine that you are or have been engaged in prohibited activities, were not respectful of other users, or otherwise violated our Terms, we may deny you access to this website on a temporary or permanent basis.
Prices displayed on the MAUDE website are all in PHP. We attempt to ensure that information on this Web Site is as accurate and current as possible. We reserve the right to change prices, product availability and descriptions at any time. At times the information displayed may occasionally be inaccurate, or out of date. We also reserve the right to alter the terms of any special offers or sales periods and sale stock at any time. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer. Please contact your local customs offices if you would like to seek more information regarding taxes and duties.
Eligibility to Purchase
Purchasing products on the Website is only available to individuals who meet our terms of eligibility. All purchasers must be over 18 years of age. All purchasers must have been issued with either a valid credit card by a bank acceptable to PayPal or a valid PayPal account. The individual’s application to open an account must be acceptable to MAUDE. All purchasers must agree to authorise PayPal (on behalf of MAUDE) to process the charge or charges on his/her credit card or PayPal account in the amount of the total purchase price for the merchandise which they purchase. By making an offer to purchase a merchandise, you expressly authorise PayPal (on behalf of MAUDE) to perform credit checks to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. Furthermore, you agree that PayPal (on behalf of MAUDE) may use personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability. Please note that items in your shopping cart are not reserved and may be purchased by other customers. After you place your order, you will be sent an e-mail to confirm that your credit card or PayPal account has been charged. Your card/PayPal account is debited at the same time you submitted your order on our Website. If your order has not been approved, you will be notified immediately via our Website or by PayPal. In the rare instance that your order is approved but any of the items you have ordered are not available, we will contact you immediately by e-mail to arrange for a full refund or a product exchange, if preferred. Unless you cancel your order, acceptance of your order and completion of the contract between you and MAUDE will be completed when we e-mail you to confirm the goods have been dispatched. The Website and communication is always conducted in English; therefore, the final sale contract will also be in English. We reserve the right to not accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria.
Cancellation by Us
At MAUDE, we will do our best to ensure your order is fulfilled. However, we reserve the right to cancel the order if we do not have sufficient stock. In the event of cancellation, we will contact you by e-mail within 24 hours of receiving your order. If we cannot fulfill the order, we will re-credit your account immediately. MAUDE will re-credit your account for the value of the goods and shipping only. MAUDE does not reimburse any bank charges you may have incurred in the transaction. Please note card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to influence this.
Cancellation by You
MAUDE aims to ship any orders received that same day (excluding weekends and public holidays). However, please allow up to 48 hours for processing time. If you contact us and the order has already shipped, we cannot cancel the order. However, if the order has not been shipped, MAUDE will happily cancel the order and refund you.
Insurance and Delivery
MAUDE insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by MAUDE and transfer of responsibility in the same way. MAUDE cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. MAUDE is not responsible for any delays caused by destination customs clearance processes.
We would love to hear from you. If you have questions, comments or suggestions, please send us an e-mail at email@example.com